Shipping policy
Shipping Policy
Fast processing. Clear expectations. A more reliable shopping experience.
Order Processing
Orders are generally processed after successful payment and completion of any required age or identity verification. Processing times may vary during weekends, holidays, promotions, or periods of high order volume.
Shipping Availability
Eagle Smoking ships products only to destinations where those products may legally be sold and delivered. Certain products may be restricted by state, county, city, carrier policy, or other applicable requirements.
Age Verification
Certain products are intended only for adults who meet the applicable legal purchasing age. Age verification and adult signature upon delivery may be required when applicable.
Shipping Rates
Available shipping methods and applicable charges are displayed during checkout. Rates may vary based on destination, package size, product type, carrier service, and any required signature service.
Tracking
When available, tracking information will be provided after your order has been processed and accepted by the shipping carrier. Carrier tracking information may take additional time to update.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Eagle Smoking cannot guarantee reimbursement for delays or failed delivery caused by incorrect customer-provided information.
Lost, Delayed or Damaged Packages
If a shipment appears lost, arrives damaged, or experiences an unusual delay, contact us with your order number. Photos, packaging information, or other documentation may be required to review a claim.
Refused or Undeliverable Shipments
Packages returned because of an incorrect address, refused delivery, failed age verification, or unsuccessful delivery attempts may be subject to additional shipping charges. Original shipping fees may be non-refundable.
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